FAQs

1. What types of products do you offer?

Zoeland offers a curated selection of baby and maternity essentials—including strollers, maternity pillows, baby bath items, developmental toys, and more—designed to support moms, dads and babies through every stage.

 

2. Where do you ship from?

We work with reliable global suppliers to ensure quality and accessibility. Shipping times may vary depending on your location, but most orders are delivered within 7–15 business days.

 

3. How long will it take to receive my order?

Most of our products ship within 1–3 business days. Once shipped, delivery typically takes 7–15 business days. You’ll receive a tracking number once your order is on its way.

 

4. Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50.

 

5. Can I return or exchange a product?

We want you to love your purchase. If you’re not satisfied, you can return unused items within 14 days of delivery. Please visit our [Return Policy] page for full details.

 

6. What if my item arrives damaged?

If your order arrives damaged or defective, contact us within 3 days of delivery with photos, and we’ll send a replacement or issue a refund—no hassle.

 

7. How can I contact your customer service?

You can reach us anytime via our Contact page. We aim to respond within 24–48 hours.

 

8. Are your products safe for babies?

Absolutely. Safety is our top priority. All baby products are selected based on quality, safety standards, and parent-approved reviews.